Surprise Auto Repair

5

Excellent service. ON time - in and out! Priced right.

4.5

Good service

5

Staff is always friendly and a pleasure to work with.

5

Great service and options explained

5

Great service, great prices, great people.

4.5

Great job in all areas.

5

David was very professional when I came to him with a car problem. He checked my car out immediately and did this for free. Another one of the auto mechanics was very honest by identifying a problem but informing me that it did not have to be fixed immediately. I and my wallet definitely appreciate their professionalism and honesty.

5

My oil change was done in less than an hour! Fast, friendly and efficient service!

5

This was our first visit to Wilhelm (Surprise). We moved here from Northern Indiana where I had a long time trusted mechanic. I looked at several repair places in the area and was impressed with the reviews. I tried Wilhelm for an oil change and some minor mechanical work. I was impressed with . . . everything! First of all, since moving here we just have one car. Wilhelm offers free shuttle service so it is very convenient. The appearance of the shop office is extremely clean and organized. They offer clean and comfortable seating, couches and a table. The service was quick and actually cost less that estimated. My service person was very efficient and pleasant. He explained the warranty and referral programs. I was impressed how much they have their act together. Most of all I am pleased because I have found my car repair place.

1

Wilhelm auto told us our Mini Cooper needed a new module and transmission and the computer was not communicating with the transmission. We even explained we felt it was a code issue from getting a new battery and then asked why communication could not be restored and were told both the module and transmission were bad. We paid to have the car towed all the way to Scottsdale and within an hour were told the module and transmission were totally fine and the only issue was just a code. We picked up our car which is running perfectly. I don't feel anything else needs to be said. I called and told the manager who only gave me credit but no refund. After thinking about it we decided we can never go back there for any vehicle since they obviously don't know what there doing