Surprise Auto Repair

5

First time customer to Wilhelm.Front Dess service from Mike and Nikki was exceptional. All work was explained thoroughly and was completed on time with no surprises. Definitely will go back again.

5

I brought by Audi TT into Wilhelm for a road check before driving it to Minnesota. They did a thorough check, suggested some things I will want to take care of in the future along with estimates. I was pleasantly surprised when they told me there was no charge for the check. I have had both my cars serviced there in the past and have been very happy with their expertise on Audis as well as Cadillacs.

5

The team at Wilhelm Auto in Surprise always do quality work at a fair price. I had over $1000 worth of work done recently, and I’m very satisfied not only with the mechanical work, but also with the friendly and professional attitudes of the office staff. Keep up the good work, and thank you, from Tom Bain

5

Im so impressed by the customer service , and honesty of this place! Every employee and manager I spoke to went above and beyond! Special shout out to Mike! I Will NEVER go anywhere else!

5

We are so thanful to Wilhelm’s . We were told by our car dealer where we bought our care 6 years ago that we needed about $2,000 worth of work done. We took our vechile to Wilhem’s and showed them the estimate and what needed to be done. As they went through the estimate on the 3 or 4 things that needed to be fixed they found some things really did not need what the dealer said. Instead of a $2,000 bill it came to $150.00. This is a big difference for retirees on a budget or for anyone raising a family. Thank you so much for your honesty and integrity,

5

I was referred to Wilhelm Automotive in Surprise by Costco. My Toyota Tundra needed its periodic maintenance and being new to the area, I wasn’t sure who to take it to. Costco has always done well with me so I made an appointment with Wilhelm. They told me it would take an hour. Having had many experiences where other estimates were very aggressive and having to wait twice the estimated time, my wife followed me and we planned a number of errands to take care of while we waited. At the 56 minute mark I got a phone call from Wilhelm telling me that my truck was ready. When I got there, it was parked in front of the shop. They gave me a status of all my systems and told me nothing was needed. I was amazed: no hard sell for replacing components or other work. I will be back.

5

Brought my 2012 Ram 2500 diesel here for steering and suspension issues. Great service, trust their craftsmanship and will continue to bring my vehicles here.

5

I am a long time customer at Wilhelm. I recently visited the Surprize, AZ location for service on a friend's foreign vehicle. Service light situation had occurred an few details were available as to why this situation happened. I scheduled an appointment and took it in to Wilhelm. They ran diagnostics and determined that the only situation causing the Service light, was the need of an overdue oil change. Obviously, a not so upstanding organization, could have uncovered "many" other bogus reasons for the light, which could have led to significant amount of money and resources being brought to bear on the need for an oil change. Lessons learned here: 1) Wilhelm focused on What, Why, and How to address the error. They did not focus on how much can I make off this minor problem. 2) Wilhelm once again demonstrated: - Professionalism - Willingness to partner with a customer to achieve satisfaction and remedy - Service at a reasonable price - Quality and desire to exceed customer needs - Set a high bar for competitors to match - Garnered respect of a happy customer There is certainly more to say but easily put, Why do I need to look for another service shop when I have it in plain sight. Kudos to David and his team at the Wilhelm Automotive shop in Surprise. Lastly, my friend was so happy she scheduled her second car for service and is also very comfortable for appointments in the future. Sincerely, Mike Potts

5

Great service! I brought in my wife’s Pontiac G6 because it was leaking oil. A rear seal leak was suspected, but instead of dropping the exhaust and oil pan, they inspected and replaced a gasket by the oil filter. They hoped that it was leaking and running around the engine. Great guess, they saved me hundreds of dollars. Definitely will return when service is needed.

5

Great work, reasonable prices, easy to get the right work done the first time. Only place I will get auto service I n AZ.

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