Surprise Auto Repair

I was referred to Wilhelm Automotive in Surprise by Costco. My Toyota Tundra needed its periodic maintenance and being new to the area, I wasn’t sure who to take it to. Costco has always done well with me so I made an appointment with Wilhelm. They told me it would take an hour. Having had many experiences where other estimates were very aggressive and having to wait twice the estimated time, my wife followed me and we planned a number of errands to take care of while we waited. At the 56 minute mark I got a phone call from Wilhelm telling me that my truck was ready. When I got there, it was parked in front of the shop. They gave me a status of all my systems and told me nothing was needed. I was amazed: no hard sell for replacing components or other work. I will be back.

Brought my 2012 Ram 2500 diesel here for steering and suspension issues. Great service, trust their craftsmanship and will continue to bring my vehicles here.

I am a long time customer at Wilhelm. I recently visited the Surprize, AZ location for service on a friend's foreign vehicle. Service light situation had occurred an few details were available as to why this situation happened. I scheduled an appointment and took it in to Wilhelm. They ran diagnostics and determined that the only situation causing the Service light, was the need of an overdue oil change. Obviously, a not so upstanding organization, could have uncovered "many" other bogus reasons for the light, which could have led to significant amount of money and resources being brought to bear on the need for an oil change. Lessons learned here: 1) Wilhelm focused on What, Why, and How to address the error. They did not focus on how much can I make off this minor problem. 2) Wilhelm once again demonstrated: - Professionalism - Willingness to partner with a customer to achieve satisfaction and remedy - Service at a reasonable price - Quality and desire to exceed customer needs - Set a high bar for competitors to match - Garnered respect of a happy customer There is certainly more to say but easily put, Why do I need to look for another service shop when I have it in plain sight. Kudos to David and his team at the Wilhelm Automotive shop in Surprise. Lastly, my friend was so happy she scheduled her second car for service and is also very comfortable for appointments in the future. Sincerely, Mike Potts

Great service! I brought in my wife’s Pontiac G6 because it was leaking oil. A rear seal leak was suspected, but instead of dropping the exhaust and oil pan, they inspected and replaced a gasket by the oil filter. They hoped that it was leaking and running around the engine. Great guess, they saved me hundreds of dollars. Definitely will return when service is needed.

Great work, reasonable prices, easy to get the right work done the first time. Only place I will get auto service I n AZ.

Did work on my 2007 Toyota Corolla with 197000 miles. Check engine light was on. They fix the issue and the car passed omissions test I’m good for another 19700miles. I drive my cars until the wheels fall. Great job,

Very pleased with the work

Mike and Nikki did a great Job, they answered all my questions and were very professional. Mike was not able to match my coupon from Larry Miller Dodge, but they did work with me on the price of my services, Keep up the good work:)

I LOVE THE SEVICE THERE AND THE PEOPLE THERE ARE GREAT. I WILL NOT GO ANYWHERE ELSE FOR SERVICE.

I was extremely pleased with Wilhelm Automotive in Surprise. They are thorough, cordial and very honest. I will be back when I need assistance with my car.