Surprise Auto Repair

5

Called David to look at my 2014 mazda 6. I heard noises from the front of my car when braking. I was very concerned that my brakes would need to be replaced. David came back and told me that all I needed was to resurface front disc brake and rotors, and scuff pads. This was due to rotors being glazed. He quoted me a price. He said if I could live with the noise, I don't have to do anything. What a relief. David was awesome. No charge!!!! How many places of business are honest nowadays. I will take my car back for any service needed. I used Wilhelm in Goodyear, and recently moved, but the Surprise location will now be my go to have any repairs done. It is hard to find honest, and reliable customer service. If you are looking for this, I highly recommend them.

5

My son moved to flagstaff to attend college at NAU and needed a reliable vehicle. I had an old truck sitting in the garage collecting dust and I thought it would be perfect for him but I was concerned about the wear and tear that the vehicle had endured over the 14 years that I had driven it, so that brought us to Wilhelm. The staff was very friendly and my truck was in and out of the shop in a few short days, which was surprising considering the laundry list of repairs that was needed. The staff also helped us save a few hundred dollars. The mechanics knew exactly what they were doing and were very trustworthy. I highly recommend Wilhelm to anyone going through car troubles.

5

I took my truck in for a hard to find minor oil leak that I've lived with for two years and after concluding it was a bad timing cover, they replaced it and I still had the same leak the next day. Got it back in to take a look at it and finally!...they found it where no one else thought to look. No more leaks and a free serpentine belt too boot! Hats off to there shop, the Technician who worked on it and to David Dokes, who kept me up to date on the repairs, in a very timely manner, as I needed my truck for work.

5

The reception and service work have been excellent. I've had 35 years of experience in automative repair and can tell they are honest and do good work.

5

Called this company this AM to assist with my car as ran over curb into rock. They quickly assessed situation and when I informed them a rental car we agreed contacting them the best solution. They drove me home , and no charge for coming out. They were Friendly and professional.

5

I called in talked with Brock and explained what was going on with my vehicle. He said bring it in and let's see what's going on. Being just a week new here too Arizona I felt very confident and comfortable in dealing with them. Also my mechanic back home in Tampa Florida highly recommended Wilhelm Automotive and I must admit they are great. My car repair was done the same day the price was a bit high but I do drive a BMW and the repair was accurate and the car is driving the way it should be. Great customer service from Brock he kept me informed on every step of the repair from the diagnostic to the fix. Kyle was also great in getting me checked in when i arrived.

5

It is never pleasent to spend almost $2000 on auto repairs, but I could trust that i was not being over charged or having unnecessary work done. Brock explained everything clearly and completely. They are as good a garage as I 've experienced

5

I was always very happy with your services.

5

Our second visit to Wilhelm Automotive to inspect another used vehicle was a wonderful experience and we were very well taken care of. This time Brock was absent and Nancy Diaz and David stepped in. They took extra time to explain the pros and cons of purchasing that said vehicle and even advised on the acceptable price range. They genuinely cared as if it was their personal purchase and as if we were a part of their family. Thank you.

5

It was a great experience! When we first visited the Wilhelm Automotive to pre-inspect the used vehicle we were warmly welcomed and very well taken care of. The staff was very welcoming and knowledgeable. Brock Lohman took extra time to explain the pros and cons of purchasing that said vehicle. He truly cared as if it was his personal purchase. Thank you.

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