We had a maintenance procedure done on our SUV at Wilhelm's. Due to a glitch with the vehicle and no fault of Wilhelm's, we had to do a more expensive trans. flush that increase both labor and parts cost. The owner there took me into the bay to show the problem and explained in detail the issue and the resulting changes needed for the procedure. This was at the end of the day but they expedited the work early the next morning so I could go to appointments, etc. and not be inconvenienced.